I recently spent some time having a proper look around LevelUp Casino to see if it lives up to the hype. Established in 2020 by Dama N.V., a company well known in the iGaming space, this site positions itself as a modern option for players who enjoy variety. It operates under a Curaรงao eGaming licence. After creating an account, depositing my own funds, and testing the games, here is my honest breakdown of what you can expect.
18+ | T&Cs apply.
- + 9 Dragon Kings (Platipus)
- + Bonus code: HAPPYPLAY
- + $2000 Bonus + 100 Spins


How to Sign Up at LevelUp Casino
Getting started at LevelUp Casino was a breeze, taking me about two minutes from start to finish. I clicked the sign up button on the homepage, which opened a registration form. I entered my email address, created a password, and selected my preferred currency. Next, I filled in some personal details, including my full name, date of birth, and residential address.
Once I submitted the form, a verification email landed almost immediately. Clicking the link in that email activated my account. I did not have to upload documents right away to start playing, but full KYC verification is required before withdrawing. This involves uploading a copy of your ID, such as an NZ driver licence or passport, proof of address, and proof of payment method in the account settings. It is best to get this sorted early to avoid delays later.
My Experience with Depositing and Withdrawing Money at LevelUp Casino
To test the banking system, I deposited NZD$50 using my Visa card. The process was instant. I went to the cashier section, selected Visa, entered my card details, and the funds appeared in my account balance immediately with no fees. The minimum deposit amount varies slightly depending on the method, but for most options it sits around NZD$20.
After playing for a while, I requested a withdrawal of my remaining balance. I chose to withdraw via a crypto option, USDT, to test the speed claims. The request was processed within about 12 hours, and the funds landed in my wallet shortly after. This is competitive. Many casinos I have reviewed take 3 to 5 days for processing, so seeing a turnaround under 24 hours for crypto was a positive sign. Traditional bank transfers and card withdrawals typically take longer, usually between 1 and 3 business days, and your own bank in New Zealand can add a little lag.
Here are the payment methods I confirmed are available:
- Visa
- Mastercard
- Instadebit
- Bank Transfer
- Neosurf
- iDebit
- Skrill
- Neteller
- ecoPayz
- Piastrix
- Interac
- Venus Point
- Siru Mobile
- MiFinity
- Mobile commerce
- Bitcoin (BTC)
- Bitcoin Cash (BCH)
- Ethereum (ETH)
- Litecoin (LTC)
- Dogecoin (DOGE)
- Tether (USDT)

Is LevelUp Casino Safe and Secure?
Safety is the primary concern when I test a new casino, so I looked closely at LevelUp Casino’s security measures. The site operates under a licence from Curaรงao eGaming. While this is a common licence for crypto-friendly casinos, it offers a different level of player protection compared with stricter European regulators, and it is not a local New Zealand licence. That said, because Dama N.V. manages the brand, it carries a reputation that I generally trust based on their other operations.
During my time on the site, I did not encounter any technical glitches or security warnings. The URL is secured with SSL encryption, which protects data during transactions. I checked the footer for audit information and responsible gambling tools. LevelUp offers self-exclusion options, deposit limits, and loss limits, which I could access directly through my account profile. I tested setting a deposit limit, and it activated immediately. This responsiveness is a good indicator that they take player safety seriously. My withdrawal was paid out without hassle, which is the ultimate trust test for me. As with any offshore site for Kiwi players, it pays to set your own limits and keep an eye on your play.
LevelUp Casino Welcome Bonus
I claimed the welcome package to see if the terms matched the headline figures. The offer is a 100% match up to NZD$2,000 plus 100 free spins on your first deposit. To get this, I had to make a minimum deposit of NZD$20. I did not need to enter a code for the first deposit bonus, it was applied automatically when I selected it in the cashier.
The wagering requirements are set at 40x for both the bonus money and winnings from free spins. This is fairly standard for the industry, though some sites offer lower requirements around 30x. You have to meet these requirements within 14 days for the cash bonus and 24 hours for the free spins, which is a bit tight if you are not playing frequently. I found the 40x requirement challenging to clear, but not impossible. It is worth noting that not all games contribute 100 per cent to wagering, so I stuck to slots to maximise my contribution.
LevelUp Casino No Deposit Bonus Codes
I used the code MEDIAGRAND to claim an exclusive no deposit bonus. This gave me 30 free spins on the Book of Wealth II slot by Mancala Gaming without needing to put any money down first. You simply enter the code in your profile section under “Bonuses” or during sign up if the field is available. It gave me a risk free way to test the mechanics of the slot before dipping into my deposited funds.
LevelUp Casino Free Spins
Aside from the no deposit offer, the welcome package includes 100 free spins on the first deposit. These were not credited all at once. I received 20 spins per day for five consecutive days. You have to log in each day to activate them, or they expire. This structure nudges you to return to the site daily. The winnings from these spins are capped, so do not expect to cash out a massive jackpot from the free rounds alone.
More Casino Bonuses at LevelUp Casino
The welcome package extends beyond the first deposit. I noticed offers for the subsequent three deposits as well. The second deposit offers a 50 per cent match up to NZD$2,000 plus 50 free spins. The third gives a 50 per cent match up to NZD$2,000, and the fourth goes back up to a 100 per cent match up to NZD$2,000 plus another 50 free spins. There is also a VIP programme with 20 tiers. As I played, I earned comp points that moved me up the first level, unlocking a small reward. Higher levels promise perks like a personal account manager and better withdrawal limits.
Casino Games at LevelUp Casino
LevelUp Casino offers a massive selection of over 7,000 games from 113 software providers. I saw many well known names like Play’n GO, Pragmatic Play, Evolution, and NetEnt, alongside smaller studios such as 4theplayer and Mancala Gaming. This variety means you get a mix of popular titles and unique games you might not find elsewhere.
The slots collection is the largest part of the library. You can find classic fruit machines, modern video slots with complex features, and progressive jackpots. I found it easy to filter games by provider, which helps when you have a favourite developer.
The live casino section is powered by major providers like Evolution, Pragmatic Play Live, and Ezugi. It offers a solid range of games, including blackjack, roulette, baccarat, and various game shows. The site’s performance was good. Games loaded quickly without noticeable lag, and the interface was responsive during my testing. I also noticed they offer sports betting, which is a handy add-on if you like to have a flutter on the footy alongside your casino play.
Testing Sweet Bonanza at LevelUp Casino
For my first session, I decided to play Sweet Bonanza, a popular slot from Pragmatic Play. I started with a budget of NZD$50 and set my bet at NZD$0.40 per spin. The session lasted about 25 minutes.
The game’s volatility was obvious from the get go. I had several stretches of dead spins, which quickly ate into my balance. After about 10 minutes, I was down to around NZD$30. I considered lowering my bet but decided to stick with it. Shortly after, I triggered the free spins bonus round by landing four lollipop scatters. The bonus round awarded me 10 free spins. During the feature, I landed a few multipliers, including a 10x and a 25x, which combined with some tidy wins on the tumbles.
By the end of the free spins, my balance had jumped to NZD$72. I played for a few more minutes, and my balance fluctuated between NZD$65 and NZD$75. I decided to cash out while I was ahead, walking away with a small profit. The experience felt balanced. The initial losses were frustrating, but the bonus round made the session rewarding.

Testing Video Poker at LevelUp Casino
Next, I moved over to the live casino to try Video Poker from Evolution. I have always enjoyed the mix of luck and strategy in poker, so I was curious to see how this live version played. I joined a table with a budget of NZD$100 and started with NZD$2 bets. The table was not too crowded, with only a few other players present. The dealer was professional and kept the game moving at a steady pace.
I played for about 45 minutes. My strategy was to hold any high cards and play for straights or flushes when the opportunity arose. The UI was responsive, making it easy to hold cards and place bets. My bankroll stayed relatively stable for the first 20 minutes, hovering around the NZD$90 mark. I had a few good hands, including a couple of three of a kind that brought me back to my starting balance.
As the session went on, I hit a dry spell. I was not making any strong hands, and my balance slowly dropped. The dealer remained engaging, but the cards just were not in my favour. I lowered my bet to NZD$1 to stretch my playtime. After 45 minutes, I decided to call it a day with NZD$35 left in my bankroll. It was a partial loss, but the experience was still enjoyable. The pace of the game was fair, and the live interaction was a good change from playing slots.
The LevelUp Casino Mobile Experience
I tested LevelUp Casino on both my Android phone and my iPad to see how the mobile experience holds up. The casino offers a dedicated mobile app, which I downloaded. I also accessed the site directly through the browser on both devices.
The app provided a slightly smoother experience with faster loading times and a more optimised layout for smaller screens. All the desktop features were available on the app, including the cashier for deposits and withdrawals, customer support, and the full game library. Navigating the app was simple, and I did not encounter any bugs or crashes.
The browser version also worked well. The site is fully responsive and adjusts to different screen sizes without any issues. Games ran smoothly, and I could access all account functions just as easily as on the app. Whether you prefer a dedicated app or playing in your browser, the mobile performance is reliable.
My Experience with the Customer Support at LevelUp Casino
I tested the customer support at LevelUp Casino by using their live chat feature at two different times. My first attempt was around 2 pm on a weekday. I asked about the wagering requirements for the welcome bonus. The response was almost instant. An agent connected in under a minute and provided a clear, helpful answer.
My second test was later in the evening, around 10 pm. This time, I enquired about the process for setting a deposit limit. The wait was slightly longer, around three minutes, but still reasonable. The agent was polite and walked me through the steps in the account settings. Compared to other online casinos I have reviewed, the response times at LevelUp are solid, even during peak hours.
Responsible Gambling Tools on LevelUp Casino
LevelUp Casino provides a solid set of responsible gambling tools. From my account dashboard, I could set limits on my deposits, losses, and wagers for daily, weekly, or monthly periods. There is also an option to set a cooling-off period if you want to take a short break from playing, or you can opt for self-exclusion for a longer period.
I confirmed with the support team that these tools are readily available to all players. They also pointed me to links for external help organisations like Gamblers Anonymous and GamCare, which are accessible from the responsible gambling page. For Kiwi players, local support is available through Gambling Helpline Aotearoa on 0800 654 655 or by texting 8006, and through PGF Services, with additional resources from the Health Promotion Agency’s Choice Not Chance initiative. The tools are easy to implement and give you good control over your gambling activity.
What Could Be Improved at LevelUp Casino
- The NZD$15,000 monthly withdrawal limit is a bit low for high rollers, although this can be increased for VIP players.
- While the game library is huge, adding more advanced filtering options, such as by theme or feature, would make it easier to discover new slots.
- The wagering requirements for some bonuses are on the higher side, which could be challenging for some players to meet.
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